During the impact of COVID-19, we think it is important that you hear directly from us about the safety measures and operational changes we have enacted to keep our customers and our crew safe.

While our business has been significantly and materially impacted by this crisis, we remain committed to providing the best experience we can.

This situation continues to change daily and as such, we will continue to follow the guidance provided by the UK Government. In addition, we promise to do all that we can to keep our employees, customers and the community safe – all while delivering the best dining experience we can.

We thank you for your continued support and patience as we navigate this challenging time.

The majority of our stores in England & Scotland have now safely reopened for dine-in, takeaway, Click & Collect, Curbside Pickup and delivery. Operations may vary across stores, please check online for services available at your local Five Guys: https://restaurants.fiveguys.co.uk/

Here are the changes that have been introduced:

• Table Service is now available to our dine-in guests to reduce customers congregating when waiting to collect their order. You will still need to place your order at the till.
• Perspex Screens have been installed at ordering and collection points.
• Contactless, card payments and online ordering methods through Click & Collect are preferred to reduce the contact between customer and crew. Cash payments are accepted at one cash register per store.
• When queueing to order or collecting your food, customers and delivery staff are asked to observe social distancing, following guidance displayed clearly on floor markers and posters at the front of the store.
• We advise that you order alone when placing your order at the till, all other members in your group should proceed to a table in the dining area if you are eating in store.
• A revised restaurant setup has been introduced to allow social distancing when dining in our stores. Chairs are reconfigured to orientate people better and ensure social distancing is adhered to. Where people cannot keep 2m apart, we have ensured a 1m-plus mitigation(s) to manage transmission risk. Back to back seating is suitable for use.
• Our restaurant set up looks a little different, with the removal of self-service items such as lids, straw, cutlery and sauce packets. Please speak to a member of the crew if you require any of these items. Our Coca-Cola Freestyle machines are now available and hand sanitiser is provided next to the machine. Unfortunately, our complimentary peanuts are not currently available.
• Hand sanitiser stations are available in every store, as well as hand washing facilities in restrooms.
• Deep cleaning of the store is undertaken daily as usual, with more regular cleaning and sanitising throughout the day at customers touch points.
• As always, our crew use gloves when cooking food and when handling customer orders and we’ve reinforced increased hand washing and surface sanitising to food preparation and dining areas.
• Minimal crew are on shift to allow for safe operation and social distancing whilst working, as well as operating fixed teams for each shift. Where a 1m-plus distance isn’t possible, crew work side by side or back to back as advised by the UK Government.
• The use of face coverings is not mandatory, however, they are available in all stores for our crew should they prefer to wear them whilst working or travelling to work.
• We continue to follow the procedure that if a crew member is exposed to the virus, are being treated or tested, or are experiencing flu-like symptoms, they are to inform us immediately and directed to stay at home and follow Government health advice. All managers are providing regular crew wellbeing checks throughout the day.

If you have any questions, concerns or comments, please do not hesitate to speak to a manger when in store or contact us using our online feedback form.

Our Staying COVID-19 Secure in 2020 notice can be found here.

The majority of our stores in Wales have now safely reopened for takeaway, Click & Collect, Curbside Pickup and delivery. Dine-in is will continue to be unavailable until at least 3rd August 2020. Operations may vary across stores, please check online for services available at your local Five Guys: https://restaurants.fiveguys.co.uk/

Here are the changes that have been introduced:

• Contactless, card payments and online ordering methods through Click & Collect are preferred to reduce the contact between customer and crew. Cash payments are accepted at one cash register per store.
• Perspex Screens have been installed at ordering and collection points.
• When queueing to order or collect your food, customers and delivery staff are asked to observe social distancing, following guidance displayed clearly on floor markers and posters at the front of the store.
• We advise that you order alone when placing your order at the till, all other members in your group should wait outside the store.
• Our restaurant set up looks a little different, with the removal of self-service items such as lids, straw, cutlery and sauce packets. Please speak to a member of the crew if you require any of these items. Unfortunately, our complimentary peanuts are not currently available.
• Hand sanitiser stations are available in every store.
• Deep cleaning of the store is undertaken daily as usual, with more regular cleaning and sanitising throughout the day at customers touch points.
• As always, our crew use gloves when cooking food and when handling customer orders and we’ve reinforced increased hand washing and surface sanitising to food preparation and dining areas.
• Minimal crew are on shift to allow for safe operation and social distancing whilst working, as well as operating fixed teams for each shift. Where a 1m-plus distance isn’t possible, crew work side by side or back to back as advised by the UK Government.
• The use of face coverings is not mandatory, however, they are available in all stores for our crew should they prefer to wear them whilst working or travelling to work.
• We continue to follow the procedure that if a crew member is exposed to the virus, are being treated or tested, or are experiencing flu-like symptoms, they are to inform us immediately and directed to stay at home and follow Government health advice. All managers are providing regular crew wellbeing checks throughout the day.

If you have any questions, concerns or comments, please do not hesitate to speak to a manger when in store or contact us using our online feedback form.

Our Staying COVID-19 Secure in 2020 notice can be found here.

All of your Five Guys favourites are still available to enjoy. However, we’ve had to remove our complimentary peanuts, temporarily swap our Coca-Cola Freestyle machine for soda bottles in Wales and pause our breakfast trial in selected stores.

To place an order to eat in or takeaway, you can order at the till or Click & Collect via our website or app. Please choose whichever you feel more comfortable. Download the Five Guys App here

Yes, every store has at least one hand sanitiser station, as well as restroom facilities* for you to wash your hands (*dine-in stores only). We advise for all customers clean their hands if coughing & sneezing, when eating and drinking, visiting the toilet and when coming into contact with surfaces such as the Coca-Cola Freestyle machine.

The majority of our stores in the UK are now open. You can search for opening hours and available services using our online store locator: https://restaurants.fiveguys.co.uk/

The latest scientific guidance from the government says there is no evidence COVID-19 can be spread via food or food packaging.

Send us an enquiry and we will be happy to answer your question.

You can place an order through Click & Collect via our website and app for a faster collection. You can also repeat previous orders and save your favourite combinations. Download the Five Guys App here

Yes. You can use our app to order via Click & Collect. You can repeat previous orders and save your favourite combinations for a faster order and collection. Download the Five Guys App for Apple and Android here.

Curbside Pickup is our new service which allows you to order via Click & Collect and have your order delivered straight to your car. After you've placed your order you will be prompted to set up Curbside Pickup by entering your details. You'll just need to let us know your car registration, activate geo-location on your phone and we’ll bring your Five Guys to your car when you arrive. Remember to click "I'm here" as geo-location turns off if you close the web page or app on your phone.

Send us an enquiry and we will be happy to answer your question.

"We are proud to offer our customers with gluten sensitivity many great options! The only products we offer that contain gluten are our buns, HP sauce, our Malted Milk and Oreo Cookie milkshake mix-ins and the malt vinegar condiment for our fries.

Since Five Guys buns are not gluten free, we offer our customers the option of going bun-less! You may order a burger in a No Bun Bowl or lettuce wrap. We even suggest bringing your favorite gluten free bun with you as it is a pretty simple burger to bun transfer. However, please note that due to food safety concerns, we are unable to prepare your meal with this bun.

Five Guys beef is gluten free, consisting of 100% 80/20 ground chuck with no additives, fillers, or preservatives. Our bacon is gluten free as well. Both are prepared on dedicated grills separate from our bun toasting grills.

Our fries are also gluten free. They are simply fresh cut potatoes soaked in water and then fried in dedicated fryers using 100% refined peanut oil.

While we do all we can to avoid it, there is always a risk of cross contamination. Be sure to use caution! For your convenience, our kitchens are kept open so you may watch your food being prepared."

Yes, to a certain extent. Our veggie sandwich and grilled cheese sandwiches are suitable for lacto-vegetarians. One thing to take note of is that our veggie sandwich is NOT a veggie burger. Our veggie sandwich consists of as many "veggie" toppings as you desire and served on our basic bun. You can add cheese if you please. Our bread is toasted, but usually on a separate grill from meat products. However, there is always a chance for cross contamination, so please check at the individual location where you are ordering to be certain. Finally, our fries are just plain potatoes cooked in 100% peanut oil and are suitable for even vegan diets.

Five Guys does not serve Halal meat.

Our rolls contain both soy and dairy. Our cheese and milkshakes are dairy products as well.

Although it is rare that a casual encounter with peanuts will cause an allergic reaction, we want to limit the risk of someone unknowingly coming into contact with peanuts.

Over the past 20 years, peanuts have become part of the Five Guys identity. We by no means want to exclude guests from our stores, but at the same time we would not want to disappoint our peanut eating guests. We make sure that we have signage on our doors and in our restaurants about the fact that we serve peanuts in bulk containers, as we would never want someone to risk their health by coming into our restaurants.

Send us an enquiry and we will be happy to answer your question.

Five Guys is not currently franchising in the UK. However, we will be opening additional corporate owned locations throughout the UK.

Please see the attached document for our statement regarding these important issues.

The report is now available by clicking 2019 2018

Send us an enquiry and we will be happy to answer your question.

Five Guys does not offer any coupons or discounts. Heck, employees at the Five Guys can only get free burgers if they are working in the store! Why? We strive to serve the highest quality product possible, at a reasonable price, everyday! We do not discount the price of our product because we refuse to discount the quality of our product.

Yes! You can purchase Five Guys gift cards in any of our restaurant locations. Please note that gift cards are only redeemable at Five Guys locations within the country the gift card was purchased.

Send us an enquiry and we will be happy to answer your question.

By cooking all of our burgers juicy and well done we are able to achieve two goals:

- ensure a consistent product,
- and meet or exceed health code standards for ground beef.

We understand that there are varying opinions on what level a burger should be cooked for optimal flavour and our opinion is that our burgers taste best cooked juicy and well done.

While our beef is neither organic nor are the cattle free range, our distributor purchases raw materials from reputable and well known meat suppliers in Scotland who are required to treat the cattle humanely and follow all the procedures set forth by the UK.

Our nutritional information is listed right on this site. Get a copy of our nutritional guide and you will find the nutritional information broken out by ingredient type so that you can build your burger!

We use 100% peanut oil that is refined and contains only enough preservatives (less than .004%, so that the oil doesn't foam when we put our fries in!).

Unfortunately, we are not able to source root beer in the UK through our beverage provider. We are actively looking for ways to offer root beer to our UK customers and hope to be able to do so in the future.

Both types of our fries are fresh cut potatoes fried in 100% refined peanut oil. Five Guys Style fries are then dusted in salt, while Cajun fries are dusted in salt and a spicy Cajun seasoning blend. Try both to find your favourite!

Send us an enquiry and we will be happy to answer your question.

Restaurant hours vary by location. Check the locations page for details.

Like us on Facebook at facebook.com/FiveGuysUK or follow us on Twitter at @FiveGuysUK to get the latest information on new openings.

Five Guys provides counter service only and does not accepting bookings/reservations.

Send us an enquiry and we will be happy to answer your question.